## **Community Partner Frequently Asked Questions**

- ## What is the process to join SocialRx's Community Partner Network?
  
  Joining the Community Partner Network is designed to be **simple and require minimal time and effort**. The process includes completing a short enrollment form, confirming that your organization meets the SocialRx Standard of Care, agreeing to a few partner terms, and attending a **one-hour orientation** offered weekly.

- ## What resources does SocialRx provide to Community Partners?
  
  SocialRx offers ongoing support and capacity-building resources for Community Partners. These include **quarterly webinars** on rotating topics, a partner resource hub, introductory materials, and downloadable **best-practice guides** to support participation in social prescribing programs.

- ## How are people referred to my organization?
  
  Participants are referred by a **Care Navigator**, a trained SocialRx team member similar to a community health worker. Care Navigators recommend community-based engagements that align with a participant’s health goals, interests, accessibility needs, and schedule. Participants typically receive **three to five options** and choose the experience that works best for them.

- ## How are my events promoted to SocialRx members?
  
  SocialRx promotes Community Partner events through **personalized, direct recommendations** made by Care Navigators. Because referrals are tailored to individual participants, there is no public-facing central calendar of all partner events.

- ## How do participants register and pay for classes, workshops, or events?
  
  SocialRx **covers the cost of participation** for referred members. When a participant selects an activity, the Care Navigator handles ticketing or registration on their behalf, usually through your existing public registration process. In most cases, payment is made at the time of booking, so Community Partners **do not need to invoice SocialRx** or **manage billing** with healthcare organizations.

- ## Where should we direct people who want to be referred to SocialRx? Can we refer people to become members?
  
  SocialRx is not currently marketed as a public, open-access program. Referring Partners (often a healthcare organization or higher education institution) will identify specific populations eligible for participation at the start of a partnership. Individuals who qualify are notified directly. This approach helps avoid confusion or unmet expectations for people who may not be eligible.

Community Partners do not make referrals for individuals to join SocialRx. If someone asks how they can join or learn more, please advise them to inquire with one of their healthcare providers, and if they are eligible, their provider will know what next steps they can take. They can also email [hello@socialrx.com](mailto:hello@socialrx.com) to learn more.

- ## Are there risks to becoming a Community Partner with SocialRx if our staff are not mental health professionals?
  
  Because SocialRx uses **social prescribing**, a community-based, non-clinical approach to supporting well-being, members are referred by healthcare or institutional partners who have already determined that they are not in active or acute crisis. Community Partners are not expected to provide mental health treatment. As an institution open to the public, many organizations already serve individuals with similar needs (like loneliness or anxiety). SocialRx adds structure, support, and coordination to that existing community engagement.